Delayed dispatch issues

Incident Report for MOBI

Resolved

We have been closely monitoring order dispatching over the last 2 days and are confident it and all other systems are behaving normally.

Posted Jun 30, 2022 - 01:48 UTC

Monitoring

We have made further adjustments and orders are still dispatching normally. We are continuing to monitor this closely.

Posted Jun 28, 2022 - 03:40 UTC

Update

We have made some adjustments to our caching layer and have not seen a high volume of delayed dispatches in the last 2 hours. We are continuing to investigate this issue to ensure we have correctly addressed the root cause and will update this page again once this is complete.

Posted Jun 27, 2022 - 22:40 UTC

Investigating

We are aware of an issue affecting delayed/ scheduled dispatch. We are investigating as a matter of urgency and will update this page as our investigation continues.

Posted Jun 27, 2022 - 20:08 UTC

This incident affected: Order Dispatchers.